At Lamprey Energy, we believe that our customers’ peace of mind is key—knowing you have the right equipment and that it’s fully maintained in best possible condition is fundamentally important to us. Not only is well-maintained equipment more reliable, but also it is more efficient and lasts longer. That’s why we encourage all our customers to sign up for a Service Plan with annual Preventive Maintenance procedure.
We remember so you don’t have to!
Oil boiler/furnace We pride ourselves on the professionalism of all our staff. When a service technician works at your property he takes care to protect it; he will leave the work area as clean as, or cleaner than, it was when he arrived. We use tarps and plastic cling carpet runners to protect your floors. Booties or socks are used when a technician walks through your finished space. When servicing or replacing oil filters, pumps, or oil line fittings, spill pads are placed beneath drip pans or trays to prevent stains and reduce odors. All our technicians carry Speedy-Dry and odor powder on the truck. When a Lamprey Energy service technician arrives on your property he will introduce himself and ask if you have experienced any problems with your system or if you have any questions. If he is unable to answer any question he will contact the office and either have the answer for you before he leaves, or make sure you receive it as soon as possible. For the preventive maintenance the technician will:
Once the maintenance has been completed the technician will reassemble the unit using furnace cement, silicone, or Kaowool if required to seal any air leaks. He will double check the flue pipe and other items, including the filter and fuel pump, for leaks. He will then: Fire the unit and check operation:
Preventive maintenance on some systems will also include some or all of the following, depending on the level of coverage purchased.
The antifreeze will be tested. We use a refractory meter to test the freeze point of the antifreeze; the PH level will be tested for the acidity level—where the level is caustic we will recommend complete antifreeze replacement.
The operation of all zone valves and circulators will be checked; the circulator motors and bearing assembly will be lubricated; circulator couplings and motor mounts will be checked for leaks; expansion tank and fittings, air scoop, and hi-vents will be inspected.
The blower compartment will be cleaned. If necessary the blower will be lubricated. The tension and condition of the belt will be checked; the blower mountings and bearings will be checked; the filter will be replaced; the blower limit settings will be checked.
The humidifier operation will be inspected for water leaks and mineral build up; the condensate drain will be checked for blockage.
The low-water cutoff and automatic water feeder will be checked; the sight glass will be cleaned or replaced as required; the vents will be checked and inspected for evidence of leaks.
The motor will be inspected, lubricated, and cleaned. All vent connections will be inspected and connections will be replaced, sealed, or tightened as required. The venter choke plate and barometric damper will be checked. With the heating system in operation the pressure sensing tube will be disconnected from the power venter safety switch: this should shut off the burner—reconnecting should relight the burner. Following the maintenance and efficiency testing the technician will clean up and let you know of any concerns or issues that might require additional work. The office will follow up with pricing and, with your approval, to schedule the recommended work. The technician will leave you a work order detailing work carried out, parts replaced, and hours spent.