Products & service

1. The company reserves the right to inspect and approve all equipment and systems to be covered under the plan. Lamprey Energy will only provide coverage for heating equipment and systems that are properly installed according to Federal, State, and Local codes. Lamprey Energy reserves the right to deny coverage.
2. The Lamprey Energy Platinum Plan is available to customers who purchase all their fuel oil/propane from Lamprey Energy during the term of the plan. The agreement will automatically terminate without refund if the customer fails to have Lamprey Energy supply all their fuel oil/propane; if the customer discontinues business with Lamprey Energy; or if anyone not employed by Lamprey Energy renders service to the equipment covered in the service plan.
3. The agreement is terminable, without refund, upon notice to the customer by Lamprey Energy that payments on the customer’s account(s) are delinquent.
4. The agreement will remain in effect for one year from date of renewal and will automatically renew at Lamprey Energy’s prevailing rates at the time of renewal on a year to year basis. The contract will not be renewed if either party gives at least five days’ prior notice of termination. A renewed plan may be terminated and fully refunded up to 30 days after the renewal date, provided no service has been performed as part of that renewal. No refunds will be issued after 30 days past the issue date or renewal date.
5. Lamprey Energy will not be held responsible for parts, materials, or components that are discontinued, obsolete, or recalled by the manufacturer. If the system has to be replaced because parts are no longer available, the replacement will not be covered.
6. Payment is due within the terms of the account being billed, not to exceed 30 days. If payment is not received within the terms, the contract is subject to cancellation and all work performed will be billed at the current parts and hourly labor rates.
7. The plan may be transferrable upon the sale of the property. Lamprey Energy reserves the right to re-inspect with the new owner and approve or deny all equipment and systems to be covered.
8.  The plan includes one annual preventive maintenance. For new contracts the first-year preventive maintenance labor is covered up to two hours; any labor requirement in excess of two hours will be billed at the prevailing labor rates. In subsequent years all labor required during annual preventive maintenance will be covered under theplan agreement.
9. Residential heating systems no more than 10 years old and up to a BTU rate of 250,000 are eligible for coverage.
10. The agreement does not include any direct or indirect injury, damage to, or resulting failure of the heating system or dwelling due to any of the following unavoidable delays: acts of God, abuse, neglect, or any cause beyond the control of Lamprey Energy.
11. The plan does not cover and Lamprey Energy is not responsible for any damage, including environmental damage, arising out of any leakage or spillage from any oil lines, oil tanks, or any other part of the system.
12. The plan includes 24-hour priority emergency service. Emergency is defined as: no heat, not enough heat, water leak, oil leak, gas leak, gas odor. All other service issues will be addressed during normal business hours: 7:30am – 4:30pm Monday – Friday.
13. If a furnace or boiler covered by the plan has a power venter, a Gold Plan power venter agreement must be purchased.
14. Where a unit has outdoor reset controls, the plan does not cover and Lamprey Energy is not responsible for the programming of units to adjust for outdoor temperature and clock time changes.
15. The plan does not cover boiler distribution systems beyond the circulators.
16. Where a boiler distribution incorporates circulators and zone valves, the plan does not cover the system beyond the zone valves.
17. The plan covers central heating systems with up to and including five zones. There will be an additional mandatory charge for each zone over five. Zones are considered to be either circulators, zone valves, combinations of circulators and zone valves, or electronic control dampers in the case of warm-air furnaces.
18. The following are excluded from the plan:
1. thermostats and associated thermostat wiring
2. furnace ductwork
3. ultra violet lights, ionizers, and dehumidifiers
4. domestic water systems including, but not limited to, tankless coils and cover plates, indirect water systems, electric-, gas-, and oil-fired hot water heaters, domestic water mixing valves, bronze circulators
5. air handlers, air conditioning, humidifiers, and air cleaners (these can be covered under the Gold Plan)
6. venting of any unit going through the roof or more than 20ft above ground level on a side wall
7. any heating system mounted outdoors
8. antifreeze
9. power venter, draft inducer, and fresh-air systems associated with a heating system
10. steam boilers
11. Heatmaker boilers
12. oil-fired steel boilers other than System 2000
13. frozen pipes
14. stainless/B-vent pipe or recall vent pipe such as Plex-vent
15. combination heating systems such as wood pellet/oil units
16. any part of the chimney structure including chimney thimbles
17. electrical supply from the electric panel to any part of the heating system
18. parts and labor associated with upgrading the equipment or system to meet newly established codes
19. parts and labor associated with venting issues due to the build-up of ice or snow causing system performance issues
20. service required as a result of the customer’s failure to replace fuses or reset circuit breakers
21. parts and labor required as a result of abnormal conditions such as acts of God, water damage, fire, flood, freezing, hurricane, ice damage, lightning strikes, power interruptions, or insufficient fuel due to an account being in arrears
19. Lamprey Energy reserves the right to determine whether to repair or replace failed equipment. When equipment is replaced, it is Lamprey Energy’s intention to use a comparable model. Replacement parts are subject to any manufacturer’s warranty and any warranty implied by the law. Lamprey Energy makes no other express warranties regarding replacement parts.
20. The plan will automatically convert from Platinum to Gold  at the contract renewal date following the 20th year after the heating system was manufactured.

Platinum parts coverage

Under the Platinum Plan the following parts are covered:

back to top

1. The company reserves the right to inspect and approve all equipment and systems to be covered under the plan. Lamprey Energy will only provide coverage for heating equipment and systems that are properly installed according to Federal, State, and Local codes. Lamprey Energy reserves the right to deny coverage.
2. The Lamprey Energy Gold Plan is available to customers who purchase all their fuel oil/propane from Lamprey Energy on automatic delivery during the term of the plan. The agreement will automatically terminate without refund if the customer fails to have Lamprey Energy supply all their fuel oil/propane, if the customer discontinues business with Lamprey Energy, or if anyone not employed by Lamprey Energy renders service to the equipment covered in the service plan.
3. The agreement is terminable, without refund, upon notice to the customer by Lamprey Energy that payments on the customer’s account(s) are delinquent.
4. The agreement will remain in effect for one year from date of renewal and will automatically renew at Lamprey Energy’s prevailing rates at the time of renewal on a year to year basis. The contract will not be renewed if either party gives at least five days’ prior notice of termination. A renewed plan may be terminated and fully refunded up to 30 days after the renewal date, provided no service has been performed as part of that renewal. No refunds will be issued after 30 days past the issue date or renewal date.
5. Lamprey Energy will not be held responsible for parts, materials, or components that are discontinued, obsolete, or recalled by the manufacturer.
6. Payment is due within the terms of the account being billed, not to exceed 30 days. If payment is not received within the terms, the contract is subject to cancellation and all work performed will be billed at the current parts and hourly labor rates.
7. The plan may be transferrable upon the sale of the property. Lamprey Energy reserves the right to re-inspect with the new owner and approve or deny all equipment and systems to be covered.
8. The plan includes one annual preventive maintenance. For new contracts the first-year preventive maintenance labor is covered up to two hours; any labor requirement in excess of two hours will be billed at the prevailing labor rates. In subsequent years all labor required during annual preventive maintenance will be covered under the plan agreement. Parts included at no charge in the preventive maintenance: nozzle, oil filter, pump strainer.
9. Residential heating systems above a BTU rate of 250,000 will not be covered.
10. The agreement does not include any direct or indirect injury, damage to, or resulting failure of the heating system or dwelling due to any of the following unavoidable delays: acts of God, abuse, neglect, or any cause beyond the control of Lamprey Energy.
11. The plan does not cover, and Lamprey Energy will not be responsible for, any damage, including environmental damage, arising out of any leakage or spillage from any oil lines, oil tanks, or any other part of the system.
12. The plan includes 24-hour priority emergency service. Emergency is defined as: no heat, not enough heat, no air conditioning, not enough air conditioning, water leak, oil leak, gas leak, gas odor. All other service issues will be addressed during normal business hours: 7:30am – 4:30pm  Monday – Friday.
13. If a furnace or boiler covered by the plan has a power venter, a Gold Plan power venter agreement must be purchased.
14. All parts and labor on the unit covered by the plan are discounted at 20%. This applies to work done during either scheduled or emergency service. Where the main piece of equipment covered under the plan requires replacing in its entirety the 20% discount will not apply.

back to top

1. The company reserves the right to inspect and approve all tanks to be covered under the plan. Lamprey Energy will only provide coverage for tanks that are properly installed according to Federal, State, and Local codes. Lamprey Energy reserves the right to deny coverage.
2. The Lamprey Energy TankSure® Plan is available to customers with above-ground fuel oil/biofuel tanks no larger than 330-gallon capacity.
3. No part of the heating or cooling system is covered under the Lamprey Energy TankSure® Plan other than the fuel oil/biofuel tank.
4. The Lamprey Energy TankSure® Plan is available to customers who purchase all their fuel oil/biofuel from Lamprey Energy during the term of the plan. The agreement will automatically terminate without refund if the customer fails to have Lamprey Energy supply all their fuel oil/biofuel, if the customer discontinues business with Lamprey Energy, or if anyone not employed by Lamprey Energy tampers with the tank covered under the TankSure® Plan.
5. The agreement is terminable, without refund, upon notice to the customer by Lamprey Energy that payments on the customer’s account(s) are delinquent.
6. The agreement will remain in effect for one year from date of renewal and will automatically renew at Lamprey Energy’s prevailing rates at the time of renewal on a year to year basis. The contract will not be renewed if either party gives at least five days’ prior notice of termination. A renewed plan may be terminated and fully refunded up to 30 days after the renewal date, provided no service has been performed as part of that renewal. No refunds will be issued after 30 days past the issue date or renewal date.
7. The Lamprey Energy TankSure® Plan provides an annual ultrasonic tank-testing service and, where necessary, replacement discounted to the amount covered in the plan ($1,000 or $2,500).
8. Where more than one oil tank is connected to the same heating system all tanks must be insured.
9. Enrollment in the Lamprey Energy TankSure® Plan does not guarantee that a leak will not occur or that the customer’s tank will not fail after testing. If a tank leak occurs subsequent to the test due to internal corrosion or a manufacturer’s defect, or a non-leaking tank is identified for proactive replacement by the TankSure® Tank Analysis software, Lamprey Energy will pay up to the amount covered in the plan ($1,000 or $2,500) towards the replacement of the tank in accordance with the terms of the TankSure® Program Limited Warranty.
10. The plan does not cover and Lamprey Energy is not responsible for the replacement cost of any oil lost as a result of releases or otherwise; environmental liabilities and clean-up costs and all other costs arising from or related to discharges of oil or releases of contaminants from the tank or piping; costs associated with disposing of any oil contained in the tank; and all fines, penalties, and claims for property damage or diminution in property value, including those alleged or incurred by the homeowner or third parties.

back to top