In This Issue
Customer Service the
"Old" Way
Fuel Buying Programs Are Up and Running for Next Winter
Air Conditioning - How Does it Do That?
Propane - Good for More Than Just Heat!
What is a Degree Day?
Have You Seen Our Blogs?
Refer a Friend
Facebook
Don't Miss Out
What is a Degree Day?
Have you ever heard the term "Degree Day" and wondered what it means? It's one of the tools we use to keep an eye on when and how much fuel we need to deliver to our customers with automatic delivery service. Degree Days are a measure of how cold (or warm) it's been. Let's say that on a particular day this winter the average temperature was 30F. We take a base rate of 65, subtract 30 and get 35. So, for that particular day we had 35 Heating Degree Days (HDDs). But what use is that? Well, when we combine the HDD number with two other factors, it becomes very useful indeed.

First, we need to know how much fuel your property typically burns.

If you are a new customer we "guestimate" your usage based on the size of your property, the type of equipment you have, and specific information provided by you, such as at what temperature you set your thermostat. If you're an existing customer we look at your past history and give your property a K-factor.

A K-factor is the number of HDDs that will cause your property to burn 1 gallon of fuel. By dividing the HDDs by the K-factor we calculate how much fuel you've burned. The lower your K-factor, the more fuel you'll use. For example, if your K-factor is 10 then over 35 HDDs you'll use 3.5 gallons, but if your K-factor is 5 then you'll use 7 gallons.

Second, for delivery purposes, we need to know the size of your tank.

Let's say your tank holds 1,000 gallons and your K-Factor is 5. (Remember the K-factor is the number of HDDs that will burn 1 gallon.) If we multiply the two numbers (5 x 1000) we can say that over 5,000 HDDs you will use a whole tank of fuel.

Thus, by using the tank size, the K-factor, and a daily record of HDDs our delivery manager can calculate when you will be needing a fill?2,500 HDDs = 1/2 a tank; 4,500 = 4/5 of a tank.

Of course, no system is perfect and there will be times when you do, in fact, burn more or less fuel. Less is not a problem?your delivery will simply be smaller?but more and you could run out. That's why we try not to wait until you're down to your last few gallons. But if you know you're using more fuel?maybe there's a new baby in the house, or maybe you added a new source of heat?let us know and our delivery manager can adjust his sums accordingly.

The other cool thing about Degree Days? We can keep track of just how cold (or not) a winter has been. For example, over the course of the winter of 20142015 there were 6,783 HDDs, but in 20152016 there were just 5,501. So, yes, you were right ... last winter was crazy warm!
Have You Seen
Our Blogs?
Lamprey Energy's website features regular blog posts! There's a wide range of topics including how to read a gauge, how to clean your heaters, how we figure out when to deliver your fuel, what to do when the AC doesn't work, and energy-saving tips and how to maximize your system. Whatever the topic, we keep it new, fresh, informative, and brief. Check them out at lampreyenergy.com/blog/.
Refer a Friend
Bring a new customer to Lamprey Energy and we'll give you a $50 credit on your account. Bring us 10 new customers and we'll give you a $500 credit!
Facebook
Have you liked us on Facebook yet? Be the 100th person to like us this month and we'll send you two tickets to sail on the gundalow Piscataqua.
Don't Miss Out
Don't miss out on some great money-back offers. Right now there are rebates available on new hot water and heat pump installations

Customer Service the "Old" Way

There's a lot to be said for modern convenience. Today, we shop from the comfort of our own homes, day or night. We no longer have to worry "if" we can get something but rather just "when" can we get it. And, by and large, things are more affordable and certainly more available than ever.
But what has been the cost of all that convenience?

When was the last time you tried to talk to a human being to find out how to get your item replaced, repaired, or just returned?

How many times did you wish you'd bought something locally so that, when it broke, you could talk to real people who would listen and then make it right either by repairing or replacing it? And are you, like me, tired of dialling a business hoping to talk to someone only to go through a seemingly endless automated system of questions and answers?

Doesn't it seem that we've embraced modern technology and convenience at the expense of human interaction and good old-fashioned customer service?

At Lamprey Energy we have, most certainly, adopted the very latest
in technology:

   •   We offer the best available heating and cooling systems.
   •   We pay attention to the latest developments in efficiency.
   •   We make sure our technicians get regular training in order to better serve you and your heating and cooling equipment.
BUT we also believe in serving our customers with respect and fairness, endeavoring to be reliable, trustworthy, and helpful at
all times.

   •   Our telephones are manned by real people 24/7, people with names, people who know what they are talking about and are empowered to help you, the customer.
   •   Our office is open and staffed five days a week 7:30 to 4:30?and
we love it when you come in and see us.
   •   Our emergency, out-of-hours phone line is answered by a real person who will connect you with another real person?the right person even if it's 3 o'clock in the morning.
   •   Our field staff know that when they go to a job they are, more often than not, going to someone's home and they treat it with the respect they'd want their own homes treated.
   •   Our managers are always available to deal with any and all situations?good or bad.
Sound like the service of a bygone era? I hope so. Because at Lamprey Energy, even though we believe in delivering the very best in modern convenience, we also pride ourselves in being old-fashioned, in the best of ways ... We think there's a lot to be said for "the way life used to be."

Have a great summer,

Fuel Buying Programs Are Up and Running for Next Winter

As always, we have several options to suit everyone's needs:

Fixed Prepaid; Fixed Budget; Flex Prepaid; Flex Budget; Market Budget

For full descriptions, click here, or call us at 603.964.6703 Monday through Friday 7:30am to 4:00pm.
The prebuy season can be a little overwhelming and even the most seasoned customer has questions. This year, the most frequent question we're hearing is "What happens if I don't use all the gallons I pay for in either the Fixed Prepaid or Fixed Budget program?"

If you use 90% or more of those gallons, it's very simple: we will credit your account for all the gallons you paid for but didn't use, at the price you paid for them. You can carry that credit over into next year, use it against a service bill, or exchange it for a full refund.

If you use less than 90% we ask that you honor the liquid damages. This means that if the market price on the end date of the contract, April 30th 2017, is lower than the price at which you "prepaid" we will charge you for the difference in price on any remaining gallons below 90%?not on all the unused gallons, just the gallons below 90%. Why do we ask that? Well, when you contract to buy a number of gallons at a set price, we purchase those gallons from our wholesaler and we are required to take 100% of those gallons, regardless of how much you actually need. If we buy those gallons back from you at the original price but now the price is lower, we will be selling them at a loss.

Now, because we know that it's almost impossible to figure to the last gallon how much fuel you'll need over the course of a winter, as a courtesy to you, we share in some of the risk by honoring the first 10% of unused gallons, regardless of the current price on April 30th. Liquid damages only apply to unused gallons below 90%.

So, what does all this mean in numbers?

Here are some examples:

Example 1: You bought 1,000 gallons at $2.00 per gallon.
By winter's end you've used 900 gallons = 90%. Great! We'll take
care of the over-estimated 10% and we'll credit your account for
100 gallons at $2.00 = $200.

Example 2: You bought 1,000 gallons at $2.00 per gallon. By winter's end you've used 800 gallons (80%). Now, we'll consider the liquid damages on 100 gallons (note that the first 100 gallons?ie the first 10% of unused gallons?are still covered by us).

Let's say that on April 30th, the fuel-oil price is $1.50, 50 lower than the "prepaid" price. On 100 gallons, that price difference is 0.5 x 100 = $50. We will credit your account $200 for the first 100 gallons and $150 for the second 100 gallons. Total credit = $350.

Example 3: You bought 1,000 gallons at $2.00 per gallon. By winter's end you've used 800 gallons. Market price on April 30th is higher than the "prepaid" price. In that event your account will be credited for all the unused gallons at the price you paid for them.

If you have questions regarding this or any other details, please call us at 603.964.6703?we're here to help.

Air Conditioning - How Does it Do That?

The earliest known commercial air conditioning unit was developed in 1902 by W.H. Carrier for the Sacket-Wilhelms Lithographing and Publishing Company in Brooklyn, NY. The publishers were having trouble with humidity ruining their paper stock. Carrier's simple and effective design blew the warm moist air over chilled pipes. By cooling the air, the humidity was also reduced as cool air cannot hold as much moisture as warm.
Fast forward more than 100 years and today's AC units still work on the same principle: warm air from a building is passed over refrigerant-filled coils, where it cools before being returned to the building, colder and dryer.
Here's what happens: Inside your house is an air handler (sometimes in the basement, sometimes in the attic, sometimes part of your furnace). Within this air handler there is an evaporator coil holding liquid refrigerant. It looks very similar to the radiator in your car. Liquid refrigerant is designed to absorb heat from the surrounding air. Warm air from your house is pulled into the air handler. It passes over the cool evaporator coil. Inside the coil the refrigerant liquid absorbs the heat from the air and as it warms it turns into a gas. The gas is then pumped from the air handler to a condenser, usually outside. As it enters the condenser it is passed through a compressor. Now, under high pressure, the gas releases its heat, which is blown out into the outside world by a fan. Now, the cooling gas enters a condenser coil, is re-converted to liquid and is pumped back to the air-handler. And on it goes, around and around.

The main parts of the AC system are:
Air handler/evaporator - holds the liquid refrigerant in the evaporator coil; receives warm air from the house and releases cool air back into the house

Pump - moves the refrigerent gas from the air handler to the condenser

Compressor - pressurizes the refrigerant gas and causes it to release heat
Condenser - holds the cooling gas as it re-converts to liquid

Expansion valve - regulates the flow of liquid refrigerant from the compressor back into the evaporator

Pump - moves the refrigerant from the condenser to the air handler

Whether you have a central-air system or a small window-mounted unit the method is the same and, while things have undoubtedly become more technical over the decades, Mr. Carrier would surely recognize today's air conditioners as a continuation of his own device.

Don't forget, if you have a central air system it will work more efficiently and last longer if you have it regularly maintained. Call us today at 603.964.6703 to ask about our Preventive Maintenance service.

Propane - Good for More Than Just Heat!

A bi-product of natural-gas processing and crude-oil refining propane is not only an EPA-approved "clean fuel" but is also extremely versatile.

More and more new homes in the Seacoast region of New Hampshire and Maine are being built with propane-powered central-heat systems, and those homes are using propane for other appliances:

   •   cooktops and ranges
   •   clothes dryers
   •   gas logs/fireplaces
   •   zone heaters
   •   water heaters
   •   pool and spa heaters
   •   patio heaters, fire pits, landscape lighting
   •   generators and the long-familiar grills and barbecues!
Lamprey Energy has been selling propane for years and when you buy it from us you benefit from reliable delivery and access to our highly trained service department.

Lamprey Energy propane is available through our fuel-buying programs, is competitively priced, and burns clean.
To learn more click here.