24-Hour Service, Why We Should All Have It

24 hour service

Picture a scene: You just got home, it’s late on a Friday and you’ve had a long hard week at work. It’s cold out, there’s no snow yet but there’s plenty of ice and a stiff wind blowing. You walk up the steps, open the door, close it firmly behind you and sigh contentedly. You peel off your hat, gloves, scarf, coat, and boots and go into the kitchen. And then you notice: the house isn’t as warm as it should be. You feel a radiator – cold. You go into the dining room and feel that radiator – cold. You go to the top of the basement stairs and listen – no sound from the heating system.

You know you have fuel – the delivery man came yesterday. You check the thermostats, the emergency burner switch, and the furnace switch – everything is as it should be, but the furnace won’t fire. It’s 6:30, Friday evening and the forecast is for the temperature to drop well below freezing tonight and to stay there at least until Tuesday. With no heat, the house and everything in it – including you and the pipes – will freeze. You need a heating technician and you need one now.

But who are you going to call?

Well, if you’re a Lamprey Energy customer, you’re going to call us.

It’s very simple: If you have an account with us, we are available for service 24 hours a day, 7 days a week, 365 days a year. It doesn’t matter if it’s 2 o’clock in the morning, or a Sunday in February, it doesn’t even matter if it’s the middle of New Year’s Day…if you have a service problem we will come. During the cold season we have two technicians, one delivery driver, and a manager on call 24/7 – that’s right, four people on-call at all times.

Think about it: You wake up shivering at 4 am – do you want to wait another three or four hours before you start making phone calls and hope that someone will be available to come out that day? Or do you want to pick up the phone immediately, dial 603.964.6703, talk to a real person, and in minutes get connected to a technician who can help.

Remember, when you shop with us, you’re not just buying fuel, you’re buying year-round peace of mind.

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